Please choose the type of problem you are having:
I changed (or reset) my device, now my registration key
does not work
I did not receive a registration key with my purchase
I've lost my registration key
PathAway says "Registration key is invalid"
I have not purchased the program and don't know my registration key
I have a different Registration key Problem
When you purchase, the confirmation screen should contain your registration key. Also, you are sent a confirmation email. Check your SPAM/Junk Email folder. Perhaps the confirmation email was tagged as SPAM
You may be able to retrieve your registration key yourself by filling in the Registration key search form.
After entering your registration key into PathAway, if it says it is invalid, it is most liklely because the "Owner name", "UID" or Palm OS HotSync user name, you used to register with does not exactly match. To determine if this name is incorrect, please check the following:
Once you have checked this, please answer the following:
Your PathAway Registration key is based on the Owner name,UID, or IMEI you provided when you purchased. If you changed devices (or performed a Factory Reset), then you will need to re-enter the same name you registered with. If you used the UID or IMEI for registration then you will need a new registration key because the IMEI or UID is unique for each device.
1) Ensure that your Owner name/UID/IMEI has been entered onto your device. To do this follow these instructions:
For Symbian: Find your IMEI on your phone by dialog *#06#
For Palm OS: PathAway encodes your registration key to the HotSync User name you provided when you purchased. You must do at least one HotSync in order for your HotSync Username to be stored on your device. This name is displayed on the About PathAway - Register screen and in the HotSync application. See instructions here.
2) Now that you have confirmed your new Owner name/UID/IMEI are entered onto your device, answer the following:
My new Owner name/UID/IMEI does NOT match the one I purchased with - I will need a new registration key
You need to purchase the program in order to receive a PathAway Registration key. To try the 15-day limited trial, simply press the TRY-IT button on the PathAway Startup screen.
If your trial has expired, and you would like to continue, then try downloading the software again, as we reset the trials from time-to-time.
Please fill in the regular Contact form
Provide as much information as you can about your original purchase
so we can verify your purchase and provide faster service.